Terms of Service

Effective Date: November 10, 2026

Welcome to MaisonSimplify. These Terms of Service govern your access to and use of www.fenovelle.com, including browsing, purchasing products, communicating with our team, and using the features made available through our online store.

By accessing or using our website, you agree to comply with these Terms, subject to any mandatory rights and protections provided by applicable law.

Please read these Terms carefully before placing an order.

1. About MaisonSimplify

MaisonSimplify operates an online store offering home organization products, including shoe racks, clothes hangers, storage boxes, and related household storage solutions.

Business Name: MaisonSimplify
Business Address: 750 Rue Saguenay, Rouyn Noranda, QC J9X 7B5, Canada
Website: www.fenovelle.com
Customer Service Email: sales@fenovelle.com

References to "MaisonSimplify," "we," "us," and "our" mean the business operating this website. References to "you" and "your" mean the person accessing the website or purchasing products.

2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you use the website on behalf of another individual or organization, you represent that you have authority to act on their behalf.

You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation or the rights of others.

You must not:

• Use the website for fraudulent, deceptive, or unlawful activities.

• Attempt to gain unauthorized access to website systems or customer information.

• Introduce malicious code, harmful software, or disruptive material.

• Interfere with checkout, payment, or website security functions.

• Copy, reproduce, or exploit website content for commercial purposes without authorization.

• Submit false information or impersonate another person.

We may restrict or suspend access where reasonably necessary to protect our website, customers, or business operations, subject to applicable law.

3. Product Information

We aim to present our products as clearly and accurately as possible.

MaisonSimplify may offer products such as:

Shoe Racks: Storage solutions designed to help organize footwear in entryways, closets, bedrooms, or other suitable areas.

Clothes Hangers: Products intended to help organize garments and make better use of wardrobe or closet space.

Storage Boxes: Household organization products intended to store, separate, or arrange personal belongings and everyday items.

Product pages may include descriptions, dimensions, materials, colors, images, assembly information, and other specifications.

Customers should carefully review the information displayed on each product page before ordering.

Product Images and Appearance

We make reasonable efforts to display product images accurately. However, actual appearance may vary slightly due to screen settings, lighting, photography, manufacturing variations, or other factors.

Images are provided to help customers understand the product and should be considered together with the written description and specifications.

Dimensions and Fit

Please check all listed dimensions before purchasing. A shoe rack, hanger, or storage box may look suitable in a photograph but may not fit a particular room, closet, shelf, or storage area.

Where measurements are provided, customers should compare them with their available space.

Materials and Product Features

Material descriptions, load limits, assembly instructions, care recommendations, and other technical information will be provided where available.

Do not assume that a product is waterproof, fire-resistant, child-safe, food-safe, suitable for outdoor use, or capable of supporting a particular weight unless the relevant product page expressly confirms that feature.

4. Prices, Currency, and Taxes

Product prices and applicable charges are displayed on the website before checkout.

Unless otherwise stated, prices and shipping thresholds in our store policy are expressed in United States dollars (USD). If a different currency is displayed at checkout, the checkout amount and currency should be reviewed before payment.

Customers are responsible for reviewing the final order summary, including applicable taxes, shipping charges, and any other disclosed fees, before completing a purchase.

We reserve the right to correct obvious pricing or typographical errors before accepting an order, subject to applicable consumer protection law.

A price change after an order has been validly accepted will not retroactively change the agreed purchase price, except where the law permits otherwise.

5. Shipping Charges

Our current shipping structure is:

• Orders of US$10.00 or more qualify for free shipping.

• Orders below US$10.00 are subject to a US$5.99 shipping fee.

Any applicable shipping charge will be shown during checkout before you complete your order.

Delivery estimates, shipping conditions, and information about possible delays are explained in our Shipping Policy.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products under the terms shown at checkout.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

We may need to review an order for payment authorization, product availability, delivery details, or suspected fraud.

If we cannot fulfill an order, we will take appropriate steps to notify you and arrange a refund where payment has already been collected, subject to applicable law.

We will not use this section to avoid a contract or consumer right that has already arisen under applicable law.

7. Payment

Payment must be completed using the payment methods made available at checkout.

You authorize the relevant payment provider to process the transaction for the total amount displayed before you submit your order.

Payment processing may be subject to the terms, security checks, and privacy practices of the selected payment provider.

We do not ask customers to send full payment card details or security codes through ordinary email.

8. Shipping and Delivery

We will arrange delivery using the available shipping methods and the delivery information provided at checkout.

You are responsible for ensuring that your shipping address is complete and accurate.

Delivery dates are estimates unless expressly confirmed as binding. Delays may occur due to carrier operations, weather, customs procedures, address issues, or other circumstances beyond our reasonable control.

Our responsibility for delivery and any remedies available to you will be determined in accordance with applicable law.

9. Returns, Refunds, and Consumer Rights

Our Return and Refund Policy explains the procedures for requesting eligible change-of-mind returns, exchanges, replacements, and refunds.

Nothing in these Terms excludes or limits mandatory consumer protections under Quebec's Consumer Protection Act, the Civil Code of Québec, or other applicable laws.

Where goods are defective, do not conform to the contract, or fail to meet applicable legal warranties, customers may have rights to remedies under the law.

Any voluntary store return conditions apply only to the extent that they are consistent with those mandatory rights.

10. Product Use and Safety

Customers should use products according to their intended purpose and any instructions supplied with the item.

For shoe racks, customers should:

• Assemble the product according to the supplied instructions.

• Place it on a suitable and stable surface.

• Observe any stated load or capacity limits.

• Avoid climbing, standing, or sitting on the product unless expressly designed for that purpose.

For clothes hangers, customers should:

• Use them for garments and other items within the stated capacity.

• Avoid overloading or bending components beyond their intended use.

• Keep small components away from young children where appropriate.

For storage boxes, customers should:

• Check the product's stated dimensions and capacity.

• Avoid placing excessive weight on lids or stacked containers.

• Keep products away from heat, moisture, or other conditions that may be unsuitable for the stated material.

These are general precautions and do not replace product-specific instructions or applicable safety requirements.

11. Intellectual Property

Unless otherwise indicated, website content, including text, product descriptions, graphics, photographs, logos, page layouts, and other materials, is owned by or licensed to MaisonSimplify or the relevant rights holder.

You may view and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our website may rely on third-party services for payment processing, analytics, hosting, shipping, or other functions.

External websites and services are governed by their own terms and policies. We do not control every aspect of those services and are not responsible for their independent content or practices, subject to any responsibility that cannot legally be excluded.

13. Website Availability and Accuracy

We aim to keep the website available and its information accurate. However, uninterrupted access cannot be guaranteed.

We may perform maintenance, update product information, modify website features, or temporarily suspend certain functions when reasonably necessary.

Nothing in this section permits us to misrepresent products or avoid obligations imposed by law.

14. Limitation of Liability

To the extent permitted by applicable law, MaisonSimplify will not be liable for losses that are not reasonably foreseeable or that arise from a customer's improper use of a product contrary to clear product instructions.

Nothing in these Terms excludes, restricts, or modifies:

• Mandatory rights under the Quebec Consumer Protection Act.

• Legal warranties under the Civil Code of Québec.

• Rights or remedies that cannot legally be waived.

• Liability that cannot lawfully be excluded or limited.

Any limitation in these Terms must be interpreted subject to applicable consumer protection law.

15. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

Please review that policy before submitting personal information or placing an order.

16. Governing Law

These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada, without removing any mandatory consumer protections that may apply based on your place of residence.

Nothing in this section prevents a consumer from relying on mandatory rights or bringing a claim before a court or tribunal that has jurisdiction under applicable law.

17. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, website, products, or legal obligations.

The updated version will be published on www.fenovelle.com with a revised effective date.

Changes will not retroactively remove rights that have already accrued or alter an accepted purchase agreement except as permitted by law.

18. Contact Information

If you have questions about these Terms, an order, or a product, please contact:

MaisonSimplify
750 Rue Saguenay
Rouyn Noranda, QC J9X 7B5
Canada

Email: sales@fenovelle.com
Website: www.fenovelle.com

Thank you for choosing MaisonSimplify. We appreciate the opportunity to help make your home more organized and your shopping experience more convenient.