Privacy Policy

Effective Date: November 10, 2026

MaisonSimplify respects the privacy of individuals who visit our website, browse our products, place orders, or communicate with our customer service team.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you interact with www.fenovelle.com.

We aim to handle personal information responsibly and transparently, in accordance with applicable Canadian privacy legislation, including Quebec's Act Respecting the Protection of Personal Information in the Private Sector, as amended by Law 25, and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

1. Who We Are

For the purposes of this Privacy Policy, MaisonSimplify refers to the business operating the online store at www.fenovelle.com.

Business Name: MaisonSimplify
Business Address: 750 Rue Saguenay, Rouyn Noranda, QC J9X 7B5, Canada
Email: sales@fenovelle.com
Website: www.fenovelle.com

For privacy-related questions or requests, you may contact us using the email address above.

2. Personal Information We May Collect

The information we collect depends on how you use our website.

A. Information You Provide Directly

When you place an order, contact us, or submit information through our website, we may collect:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number, if provided.

• Order details and purchase history.

• Product preferences or information you voluntarily share.

• Customer service messages and related correspondence.

• Information you provide when submitting a return, refund, or product complaint.

For example, when ordering a shoe rack, clothes hanger, or storage box, we may need your name and delivery address to arrange shipment and your email address to send order confirmations and updates.

B. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method and provider, transaction information may include payment status, transaction reference, payment method type, billing details, and limited payment-related information.

We do not intend to collect or store complete payment card numbers or security codes on our own systems when payment processing is handled by an external provider. Please consult the applicable payment provider's privacy documentation for details about its processing practices.

C. Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Approximate location derived from technical information.

• Pages viewed and links clicked.

• Referring website or source.

• Date, time, and duration of website visits.

• Website performance and diagnostic information.

This information may help us maintain website functionality, identify technical issues, understand general shopping patterns, and improve the browsing experience.

D. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags, and similar technologies.

These technologies may support:

• Shopping cart functionality.

• Checkout and payment operations.

• Website security.

• Remembering certain preferences.

• Website analytics.

• Advertising measurement, where enabled and legally permitted.

You can manage cookies through your browser settings and, where provided, our website's cookie preference controls. Disabling certain cookies may affect website features such as the shopping cart or checkout.

Non-essential tracking technologies should be used only in accordance with applicable consent requirements.

3. How We Use Personal Information

MaisonSimplify may use personal information for purposes such as:

Order Processing: To confirm purchases, process payments through service providers, prepare orders, arrange delivery, and provide order updates.

Customer Support: To answer questions, investigate delivery issues, respond to product concerns, and process return or refund requests.

Account and Website Operations: To operate website features, maintain shopping cart information, and manage customer interactions.

Security and Fraud Prevention: To identify suspicious activity, protect transactions, investigate potential fraud, and maintain the security of our website.

Service Improvement: To understand how customers use our store, improve product information, and make our shopping experience easier to navigate.

Legal Compliance: To maintain business records, respond to lawful requests, and meet applicable tax, accounting, consumer protection, and other legal obligations.

Marketing Communications: Where permitted and with the required consent, we may send product news, promotions, or other marketing messages. You may unsubscribe from marketing emails using the unsubscribe link or by contacting us.

4. Consent and Your Choices

We seek consent where required by applicable law.

Depending on the circumstances, consent may be obtained when you provide information, place an order, select a communication preference, or agree to the use of optional cookies or similar technologies.

You may withdraw consent for certain uses of personal information, subject to legal or contractual restrictions. Withdrawal does not affect processing that occurred lawfully before the withdrawal.

If you no longer wish to receive promotional emails, you may unsubscribe at any time. Transactional messages, such as order confirmations or important service notices, may still be sent when necessary to complete or administer a purchase.

5. When We May Share Information

We do not sell personal information as a business practice.

We may disclose personal information to service providers and other parties when reasonably necessary for the purposes described in this Policy.

These parties may include:

• E-commerce platform and website hosting providers.

• Payment processors and fraud prevention services.

• Shipping carriers and fulfillment partners.

• Customer support and communication providers.

• Website analytics and technical service providers.

• Professional advisers, auditors, and insurers.

• Government authorities, regulators, or law enforcement where disclosure is legally required or permitted.

Service providers should receive only the information reasonably necessary to perform their services and should be subject to appropriate contractual or other safeguards.

6. Processing Outside Quebec or Canada

Some service providers may store or process information in locations outside Quebec or Canada.

Where personal information is communicated outside Quebec, we will take the steps required by applicable Quebec privacy law. This may include conducting a privacy impact assessment, evaluating the protection available in the destination jurisdiction, and entering into appropriate written agreements before the transfer.

Information processed in another country may be subject to the laws and lawful access requirements of that jurisdiction.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

For example, certain order, payment, accounting, tax, and transaction records may need to be retained for legal or business recordkeeping purposes.

When information is no longer required, we will take reasonable steps to destroy it securely or anonymize it, subject to applicable legal requirements and technical limitations.

8. Security Measures

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

Depending on the nature of the information and the risks involved, safeguards may include access controls, secure systems, service-provider controls, and internal procedures.

No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore encourage customers to use secure devices, protect their email accounts, and avoid sending sensitive payment information through ordinary email.

9. Privacy Incidents

If a confidentiality incident involving personal information occurs, MaisonSimplify will assess the incident and take the measures required by applicable law.

Where a privacy incident presents a risk of serious injury, we will make the required notifications to affected individuals and the relevant privacy authority, in accordance with applicable legal requirements.

We will also maintain any required incident records and take reasonable steps to reduce the risk of further harm.

10. Your Privacy Rights

Depending on the law applicable to your circumstances, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate, incomplete, or outdated information.

• Withdraw consent for certain processing activities.

• Request information about how your personal information is used or disclosed.

• Request deletion or de-indexing where the applicable legal conditions are met.

• Receive information about certain automated decisions, where applicable.

• Submit a privacy complaint or request a review of our handling of personal information.

Some rights are subject to legal exceptions, recordkeeping obligations, and other restrictions.

To make a privacy request, email sales@fenovelle.com with the subject line Privacy Request. We may need to verify your identity before responding.

11. Children’s Privacy

Our online store is intended for general consumers and is not designed to knowingly collect personal information directly from children in circumstances where parental or other legally required authorization is necessary.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate steps.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms.

Those services operate under their own privacy policies and practices. MaisonSimplify is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review their privacy notices before providing personal information.

13. Privacy Officer and Contact

For privacy questions, access requests, correction requests, or complaints, contact:

MaisonSimplify – Privacy Contact
750 Rue Saguenay
Rouyn Noranda, QC J9X 7B5
Canada

Email: sales@fenovelle.com

The business should designate and publish the name or title and contact details of the person responsible for personal information protection as required by Quebec law. If that person is not yet formally designated, this section must be updated before publication.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business operations, service providers, or legal obligations.

The revised version will be posted on www.fenovelle.com with an updated effective date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

Your continued use of the website after a revised policy becomes effective does not override any consent requirement imposed by applicable law.