Contact information

Contact Information

MaisonSimplify – Customer Support

At MaisonSimplify, we believe that a good shopping experience includes more than finding the right storage solution. It also means knowing where to turn when you have a question, need help with an order, or want more information before making a purchase.

Whether you are planning a more organized entryway with a shoe rack, looking for practical clothes hangers, or comparing storage boxes for your home, our customer service team welcomes your questions.

1. Business Information

Business Name: MaisonSimplify

Business Address:
750 Rue Saguenay
Rouyn Noranda, QC J9X 7B5
Canada

Website:
www.fenovelle.com

Customer Service Email:
sales@fenovelle.com

2. Customer Service

For general questions, product information, order assistance, or after-sales support, please contact us by email.

Our team can assist with matters such as:

  • Product descriptions and available specifications.

  • Shoe rack dimensions and general product information.

  • Clothes hanger features and product details.

  • Storage box sizes, configurations, and listed materials.

  • Order confirmation and payment-related questions.

  • Shipping and tracking assistance.

  • Delivery address corrections before dispatch, where possible.

  • Missing, damaged, or incorrect items.

  • Return, exchange, and refund requests.

  • Privacy-related questions and requests.

3. How to Contact Us About an Order

To help us identify your purchase quickly, please include the following information when contacting us about an existing order:

  • Your full name.

  • Your order number.

  • The email address used at checkout.

  • The product name or description.

  • A clear explanation of your question or concern.

If your message concerns a damaged product, missing component, or incorrect delivery, please include photographs where possible.

For example, if a shoe rack arrives with a damaged connector, photographs of the connector and the product packaging may help us understand the issue more quickly.

4. Returns and Refunds

If you would like to return an item, request a refund, or ask about an exchange, please email:

sales@fenovelle.com

Please use the subject line:

Return or Refund Request – [Order Number]

Our team will review your request and provide the next steps. Please wait for return instructions before sending any item back.

Your rights under applicable consumer protection laws remain unaffected by this contact procedure.

5. Shipping and Delivery Support

If you have questions about shipping, tracking, a delayed parcel, or a delivery address, please contact us with your order number.

If your tracking page has not updated or your parcel appears to be missing, please describe the latest tracking status and the date of the last update.

We will review the available information and assist with the next appropriate steps.

6. Privacy Questions

For questions about personal information, access requests, correction requests, or other privacy matters, contact:

MaisonSimplify – Privacy Contact
Email: sales@fenovelle.com

Please use the subject line Privacy Request so that your message can be directed to the appropriate person.

7. Business Correspondence

For formal business correspondence, written notices, or other matters requiring postal communication, please use our business address:

MaisonSimplify
750 Rue Saguenay
Rouyn Noranda, QC J9X 7B5
Canada

Please ensure that your correspondence includes your contact details and any relevant order reference.

8. Helpful Reminder

Before sending a message, you may wish to review our Return and Refund Policy, Shipping Policy, Terms of Service, and Privacy Policy.

These documents explain our general procedures and provide useful information about purchases, deliveries, returns, and personal information.

Thank you for visiting MaisonSimplify. We appreciate your interest in our products and look forward to helping you create a more organized and comfortable home.