Refund policy

Return and Refund Policy

Effective Date: November 10, 2026

At MaisonSimplify, we believe that an organized home should make everyday life easier, more comfortable, and more enjoyable. Whether you are choosing a shoe rack to keep your entryway tidy, a clothes hanger to make better use of your wardrobe, or a storage box to bring order to frequently used belongings, we want you to feel confident about your purchase.

We understand that an item may occasionally not be the right fit for your space or expectations. This Return and Refund Policy explains how to request a return, exchange, replacement, or refund when shopping at www.fenovelle.com.

This policy applies to purchases made directly through our online store. It should be read together with our Terms of Service and Shipping Policy.

1. Our Return Commitment

MaisonSimplify offers a voluntary return period of 30 days from the date you receive your order for eligible change-of-mind returns.

To qualify for a standard return, the item should:

Be unused and in its original condition.
Be complete, including all parts, accessories, connectors, shelves, hooks, panels, and other components supplied with the product.
Be returned with its original packaging where reasonably available.
Not show signs of installation, assembly, modification, misuse, or avoidable damage.
Be accompanied by an order number or other reasonable proof of purchase.

For products such as shoe racks, clothes hangers, and storage boxes, we recommend checking the dimensions, layout, available space, and product specifications before assembling or using the item.

The 30-day voluntary return period does not limit any mandatory rights available under applicable consumer protection laws.

2. Products That May Not Qualify for Change-of-Mind Returns

A change-of-mind return may be declined where an item:

Has been used, assembled, or installed beyond what is reasonably necessary to inspect it.
Has been damaged after delivery through improper handling or use.
Is missing essential parts or accessories.
Has been altered, repaired, or modified without authorization.
Cannot be reasonably identified as an item purchased from MaisonSimplify.

If a product is defective, damaged on arrival, incorrectly supplied, or does not meet the applicable legal requirements, these change-of-mind conditions will not remove or reduce your statutory consumer rights.

3. How to Request a Return

To begin a return, email sales@fenovelle.com with the subject line Return Request – [Order Number].

Please include:

Your full name.
Your order number.
The product name or description.
The reason for the return.
Clear photographs or a short video, if the item is damaged, defective, incomplete, or incorrect.
Your preferred resolution, where appropriate: return, replacement, or refund.

Our customer service team will review your request and provide instructions. Please do not send an item to our business address before receiving return instructions, as the appropriate return destination may depend on the product and circumstances.

4. Damaged, Defective, or Incorrect Items

We take product quality and order accuracy seriously. If your shoe rack arrives with a damaged frame, a clothes hanger is missing essential components, or a storage box is delivered with a defect that affects its intended use, please contact us as soon as reasonably possible.

When reporting a problem, please provide:

Your order number.
A description of the issue.
Photographs of the product and affected area.
Photographs of the outer packaging, if shipping damage is suspected.
A description of any missing parts or incorrect items.

We will assess the issue and work toward an appropriate solution in accordance with applicable law. Depending on the circumstances and the remedies required by law, this may include repair, replacement, refund, or another legally appropriate resolution.

You are not required to accept store credit or a discount in place of a remedy to which you are legally entitled.

5. Incorrect or Missing Items

If your parcel contains a product different from the one ordered, or if an item or component appears to be missing, contact us at sales@fenovelle.com.

Please provide your order number and photographs of the items received, including the packaging and packing materials where possible.

We will investigate the issue and arrange an appropriate correction. Where an error is attributable to order fulfillment, we will not require you to bear an unreasonable cost to correct it.

6. Change-of-Mind Returns

If you simply decide that a product is no longer suitable, you may request a return within the 30-day voluntary return period, provided the item meets the eligibility conditions in this policy.

For example:

A shoe rack may not fit the available entryway space.
A clothes hanger may not suit the layout of your wardrobe.
A storage box may be a different size or configuration than you expected.

Please review the listed product dimensions and specifications before opening, assembling, or using the item.

Unless applicable law requires otherwise, customers are responsible for the direct cost of returning an eligible change-of-mind item. Original shipping charges, if any, are not refundable solely because a customer changes their mind, except where required by law.