Shipping policy

Shipping Policy

Effective Date: November 10, 2026

At MaisonSimplify, we want your home organization essentials to arrive safely and without unnecessary complications. Whether you are preparing an entryway with a new shoe rack, arranging your wardrobe with clothes hangers, or creating extra space with storage boxes, we aim to make the delivery process clear from checkout to arrival.

This Shipping Policy explains our shipping charges, order processing procedures, delivery expectations, and what to do if a parcel is delayed, damaged, or missing.

1. Shipping Charges

MaisonSimplify currently applies the following shipping structure:

Free Shipping: Orders with a merchandise subtotal of US$10.00 or more qualify for free shipping.
Standard Shipping Fee: Orders with a merchandise subtotal below US$10.00 are subject to a US$5.99 shipping fee.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Unless expressly stated otherwise, the threshold is calculated using the merchandise subtotal before applicable taxes and any other separately displayed charges. Discounts or promotional codes may affect the qualifying subtotal.

All amounts in this policy are expressed in United States dollars (USD). If your checkout displays another currency, please review the final amount and currency before confirming your purchase.

2. Order Processing

After an order is submitted, we begin reviewing the payment and order details before fulfillment.

Processing may include:

Confirming payment authorization.
Checking product and order information.
Preparing the selected items.
Packaging the products for transportation.
Arranging collection or dispatch through a shipping partner.

Order processing time is separate from transit time. A parcel does not begin its delivery journey until it has been handed over to the carrier or otherwise dispatched.

If an order requires additional verification or contains incomplete delivery information, processing may take longer. We may contact you if clarification is needed.

3. Shipping Confirmation and Tracking

Where tracking information is available, we may send a shipping confirmation email containing the tracking number or a link to the carrier's tracking page.

Tracking updates may not appear immediately after dispatch. Carriers sometimes require time to scan a parcel into their systems.

Customers should check their inbox, spam folder, and promotional folders for order and shipping notifications.

If you have not received a shipping confirmation within a reasonable period after placing your order, contact us at sales@fenovelle.com with your order number.

4. Delivery Estimates

Estimated delivery times, where displayed, are provided as guidance rather than a guaranteed arrival date unless expressly stated otherwise.

Actual delivery may be affected by:

Carrier collection and transportation schedules.
Weather conditions or severe seasonal events.
Public holidays and peak shopping periods.
Incorrect or incomplete delivery information.
Remote or difficult-to-access delivery locations.
Customs inspections or border procedures for cross-border shipments.
Operational interruptions affecting transportation networks.

If a specific delivery date or deadline is agreed with you, our obligations will be assessed in accordance with that agreement and applicable consumer protection law.

5. Delivery Address Accuracy

Please review your delivery address carefully before submitting an order.

A complete address should include the recipient's name, street number, street name, apartment or unit number where applicable, city, province or territory, postal code, and country.

If you discover an error after ordering, contact us as soon as possible.

We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has been packed, handed to a carrier, or entered into the carrier's delivery network.

Additional costs caused by an address correction or redirection may depend on the carrier's rules and applicable law. We will not impose an undisclosed charge without an appropriate basis.

6. Multiple Packages or Partial Shipments

Depending on product availability, packaging requirements, or fulfillment arrangements, items in one order may occasionally be shipped separately.

For example, a shoe rack and several storage boxes may require different packaging arrangements.

If an order is divided into multiple parcels, tracking information may be provided separately where available.

A partial delivery does not automatically mean an item has been lost. Please check the shipping notifications and contact us if an expected parcel does not arrive within the stated delivery period.

7. Damaged Parcels

We understand that storage products should arrive in suitable condition, with their components protected during transportation.

If your parcel arrives with visible damage, please:

Photograph the outer packaging before discarding it.
Photograph the affected product and any damaged components.
Keep the packaging and relevant materials where reasonably possible.
Contact sales@fenovelle.com with your order number and photographs.

If a shoe rack has a damaged frame, a clothes hanger arrives broken, or a storage box is cracked or otherwise damaged, we will review the circumstances and work toward an appropriate resolution under our Return and Refund Policy and applicable law.

Please do not discard the product or packaging before contacting us unless necessary for safety.

8. Lost, Missing, or Delayed Parcels

If tracking information indicates that a parcel is delayed, has stopped updating, or may have been lost, please contact us.

We may review the tracking record, contact the shipping carrier, and investigate the delivery status.

If a parcel is marked as delivered but you cannot locate it, we may ask you to:

Check the delivery location and nearby safe places.
Ask household members or building reception staff whether the parcel was accepted.
Review any delivery notice left by the carrier.
Confirm that the shipping address on the order is correct.

We will assess the circumstances and take the steps required by applicable law. A carrier's tracking status does not, by itself, remove any delivery obligations that MaisonSimplify may have to the customer.

For Quebec consumers, statutory cancellation or other remedies may be available in certain situations where delivery does not occur within the legally applicable period.

9. Customs, Duties, and International Deliveries

For orders shipped across international borders, customs duties, import taxes, brokerage charges, or other government-imposed fees may apply depending on the destination and applicable rules.

Unless expressly stated at checkout, such charges should not be assumed to be included in the product price or shipping fee.

Where additional charges may apply and can reasonably be disclosed before purchase, the relevant information should be presented to customers before they complete the order.

Customers should review the checkout information carefully, particularly when ordering from outside Canada.

10. Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect quantity, or an order that appears to be missing components, contact us at sales@fenovelle.com.

Please provide your order number and a description of the issue. Photographs of the parcel contents and shipping label may help us investigate.

We will review the matter and arrange an appropriate solution in accordance with the circumstances and applicable law.

11. Changes and Cancellations Before Dispatch

If you need to change or cancel an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate the request before the order is dispatched. However, we cannot guarantee a change or cancellation once fulfillment or carrier processing has begun.

Nothing in this section limits cancellation rights that consumers may have under applicable law.

12. Our Delivery Commitment

MaisonSimplify aims to provide clear delivery information and reasonable assistance when shipping problems occur.

We will not treat free shipping as a waiver of consumer rights, and we will not use carrier delays or internal processing arrangements to avoid obligations imposed by applicable law.